Privacy Policy

Privacy Policy

At Oraya, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us through our website www.orayabyshilpa.in and other communication channels.

By using our website, you agree to the terms outlined below.

1. Information We Collect

We collect information from you in the following ways:

a. Personal Information

When you place an order, create an account, or contact us, we collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

Purpose:
To process and deliver your orders, communicate updates, and provide customer support.

b. Payment Information

We do not store or collect your complete payment card details.
Payments are processed securely through our trusted third-party payment gateways.
We may receive limited information such as the payment method and bank name, used only for order verification and customer support.

c. Device and Network Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Location (approximate)

Purpose:
To improve website performance, understand user preferences, enhance security, and personalize your experience.

d. Communication Data

We may store communication records such as:

  • Emails

  • WhatsApp messages

  • Phone call details

Purpose:
For quality checks, customer service, and fraud prevention.

e. Reviews and Social Media Content

If you tag us or share feedback on social media, we may feature or repost it on our official handles.
This helps us celebrate our community and promote genuine customer experiences.

2. How We Use Your Information

We may use your data for:

  • Fulfilling and delivering orders

  • Processing payments and returns/exchanges

  • Improving our website and product experience

  • Communicating offers, updates, and promotions (with your consent)

  • Preventing fraud or unauthorized transactions

3. Data Sharing and Disclosure

We respect your privacy and never sell your data.
However, we may share limited data with:

  • Delivery partners (for shipping your order)

  • Payment gateways (for secure transactions)

  • Analytics and marketing tools (to improve customer experience)

All third parties we work with are required to maintain the confidentiality and security of your information.

4. Data Security

We use appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Request access or correction of your personal data

  • Opt out of marketing communications at any time

  • Request deletion of your account information

To exercise these rights, please contact us at contactus@orayabyshilpa.in.

6. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements.
The revised policy will always be available on this page.

7. Contact Us

For questions or concerns regarding our Privacy Policy, please reach out to:
📞 +91-9748603626
📧 contactus@orayabyshilpa.in