Refund policy

Key Policy Highlights

Reporting Damages

  • Customers must report any damages within 24 hours of delivery, along with clear photos or videos of the damaged product.

  • Complaints made after this period will not be eligible for exchange.

Exchange Policy

  • Exchanges are available only for damaged products.

  • Images and videos of the damaged product must be shared for verification and approval.

Packaging and Shipping

  • Products must be returned in their original packaging and brand box to be eligible for exchange.

  • Items returned without proper packaging may not be accepted.

Steps for Exchange

  1. Email us at contactus@orayabyshilpa.in or WhatsApp at +91-9748603626 with your order number, reason for exchange, and product images/videos.

  2. Once approved, our team will initiate a reverse pick-up.

  3. After we receive and inspect the returned product, we’ll process the exchange.

  4. The exchanged product will then be shipped back to you.

Policy Modifications

Oraya reserves the right to update or modify this Returns & Exchange Policy at any time without prior notice. Any changes will be updated on this page.

Contact Information

If you have any queries regarding our Returns & Exchange Policy, please reach out to us at:

Phone: +91-9748603626
Email: contactus@orayabyshilpa.in

Our support team will be happy to assist you.